Warranty - Retrofit
General Product Limited Warranty
Retrofit System Installation
EnviroGuard warrants Eagle, Hawk, and Condor Plus against defective materials and workmanship for a period of one full year from the date containment system is installed or eighteen months from the date of shipment, whichever occurs first. Pre-Installation Storage: The system must be stored indoors in a clean, dry area having an average ambient temperature of 77° and can not be subjected to high humidity. See Do's and Don'ts below for further details. Installation Conditions: EnviroGuard products are designed to function when installed in an application that is consistent with the standard specifications set forth for "Battery Room Climate and Conditions". Ambient room temperature must be 77° and the product must not be subjected to high humidity. In addition, all applications must be in accordance with EnviroGuard Underwriters Laboratories listed set-up installation/operating/maintenance instructions.
If initial physical inspection identifies flaws in material or workmanship that would impair the life of the product, as defined by this warranty, or product performance, as defined by EnviroGuard physical specifications as published at the time of shipment and these flaws are not due to transportation damage or installation abuse, the system may ineffective. EnviroGuard must be notified in writing/email within 72 hours of such a condition by contacting: [email protected]
If the Containment is found to have defective materials or workmanship on the part of EnviroGuard, the defective materials will be repaired or replaced at the option of EnviroGuard, without charge to the purchaser (User) for replacement materials or repair labor. However, costs of replacement installation including but not limited to equipment, travel expenses of EnviroGuard representative(s), and costs of material transportation expenses may be borne by the purchaser (user) in some cases. The replacement shall only cover the remaining unused portion of the original warranty of the replaced Containment. A Material Inspection & Evaluation must be performed to determine any potential defect prior to any repair/ replacement actions and must be approved by EnviroGuard. See EnviroGuard policy and procedures for Material Inspections and Evaluations.
FOR RETROFIT INSTALLATIONS
This is the warranty for Retrofit Installations. Download the warranty card PDF below. Fill it out, save it, and send it back to us via one of the methods posted below.
Download Warranty Card
For questions and concerns regarding our warranty or any other issues, please fill out the Material & Inspection Form below and contact:
EnviroGuard's Environmental Services team at 800-206-9884 or [email protected].
Download Material Inspection PDF
Print & Mail:
Print the PDF, fill it out and mail it to:
5534 Olive Street, Montclair, CA 91763
Download & Email:
You can fill out the PDF electronically. Save it to your computer and attach it to an email. Send to: [email protected]
Scan & Fax:
Print the PDF, fill it out, scan or fax it back to us: 909.624.1772
**Exception: Condor Epoxy Base Containment Systems - Due to the field variations of application procedures not conforming to the ASTM Standards and the volatility of substrates such as concrete expansion and contracting which can cause fracturing after application.
EnviroGuard Retrofit Installation Training
EnviroGuard includes "Installation Instructions" in every system shipped along with a "CAD System Layout" and "Bill of Materials". EnviroGuard also offers a comprehensive retrofit training program. All retrofit installations must be installed by Factory Trained Personnel to maintain the UL Listing. All attendees who partake in the Factory Installer Training program receive a certificate of completion and a photo identification badge certifying that they have been factory trained and certified to perform "Retrofit" installations. A retrofit installation overview video is available for any installation company, facility manager, project coordinator, quality assurance personnel, engineers and end users to view. This comprehensive retrofit training course will significantly increase the installation proficiency as well as reduce the overall installation time. These training procedures insure that once the system(s) are installed, they will remain liquid tight provided the instructions are followed. It is recommended that a 72 hour water test is performed on the system prior to installation of the Pillows and Soc's to insure that the system has been properly installed. If a water test is preformed, it is critical to insure that the inside of the containment system is completely dry prior to installing the Pillows and Soc's. Formal documentation and pictures of a water test should be filed for future reference with EnviroGuard. For information on retrofit installation training contact EnviroGuard at 1-800-206-9884 or visit our training area.
Warranty Care & Maintenance
Once a year, EnviroGuard recommends inspection of all UL listed systems and their components. EnviroGuard also recommends that a new bead of sealant be applied to the locations as specified in the setup instructions, as required. Acid Resistant Sealant should be checked for cracks or voids, possibly caused due to concrete settlement, vibrations, battery servicing and general wearing expected with aging. Check that all barrier wall bolts are tightened to 110 inch pounds and recoat rack mounting bolts as needed with sealant. A visual inspection of the neutralizing & absorption Pillows and Soc's should take place. If the Pillows and or SOCs have turned color (light red), they may be contaminated with acid, water or have prolonged exposure to high humidity. If the Pillows and or Soc's are hard, their functionality may have been compromised. Any contaminated Pillows and Soc's should be replaced immediately after following proper local state and federal recycling or disposal procedures. See EnviroGuard Pillow warranty and Recycling Credit policy for eligibility.
Warranty Do's & Don'ts
Do Recommend to perform an annual Site Assessment during Battery Maintenance utilizing our checklist for overall battery room compliance. (Contact EnviroGuard at 800-206-9884 for additional details and Partner services.)
Do Recommended to perform an Annual Pillow Material Evaluation to insure the product is functional and identify any replacement needs. Annual documented pillow inspections with EnviroGuard will maximize the recycling-buyback credit if eligible (Contact EnviroGuard at 800-206-9884 for Pillow Material Evaluation Form and to take advantage of the Pillow Replacement & Recycling-Buy Back Program.)
Do Carefully move Pillows and Soc's as needed during battery maintenance and replace as per EnviroGuard published installation/operating/maintenance instructions.
Do Replace any Damaged/Torn/Punctured Pillows and Soc's immediately. Test for classification and determine Disposal Criteria or Recycling- Buy Back eligibility . (Contact EnviroGuard at 800-206-9884 for pillow profiling, additional details and Partner services.)
Do Ensure Disposal of contaminated Pillows and Soc's are handled in Accordance with Local State and Federal regulations. (Contact EnviroGuard for additional details and Partner services.)
Do Only use UL recognized Pillows and Soc's manufactured by EnviroGuard to insure UL listing is not compromised or made to be null and void.
Damaged and End of Life Pillows and Soc's may be eligible for the EnviroGuard Pillow Recycling and Buy-Back Program. Please Contact EnviroGuard at 800-206-9884 regarding Removal, Replacement and Recycling Credit eligibility and to complete a Material Inspection and Evaluation.
Do Not Vacuum Pillows and Soc's and Soc's or use any tool/equipment to remove foreign debris. (Contact EnviroGuard for additional details and Partner services.)
Do Not Step on, Walk on or place any devise/equipment/tools on Pillows and Soc's during installation or maintenance.
Do Not Expose Pillows and Soc's to High Humidity or Moisture.
Do Not Store or stage Pillows and Soc's outdoors
Do Not Expose Pillows and Soc's to Ultra Violet Light.
Do Not Throw Pillows and Soc's .
Do Not Place Pillows and Soc's until acid resistant sealant/epoxy has completely cured.
Do Not Allow products to be exposed to pests and rodents.
Do Not use vacuum without a Hepa filter for pillow and soc removal or particulate clean-up. The Hepa vacuum should meet IEST standards for Type A Hepa filters, minimum 99.97% @ .3 microns not to exceed 1" pressure when tested at 100 CFM. The Hepa filter should be an "Absolute" for best results. All appropriate safety equipment should be worn and utilize the recommended method of procedure available by contacting EnviroGuard at 800-206-9884 for further assistance.
Do Not Attempt to re-coat barrier walls if the protective coating has been removed.
Do Not Field modify any EnviroGuard products. (Special circumstances may apply in which written permission is required)
Do Not Remove or Replace any neutralization and absorption Pillows or Soc's with other companies products as this will void the UL Listing on your system. Ask about our warranty replacement and credit program for Pillow and Soc's by contacting EnviroGuard at 800-206-9884.
Warranty Card Registration
EnviroGuard provides a Warranty Registration Card(s) with each product sold. This Warranty Registration Card can also be found by visiting EnviroGuard.com. EnviroGuard requires that all products be registered within 90 days of installation for our General Product Limited Warranty Policy to be in effect. Additional incentives are also available for completing the Warranty Registration. Contact EnviroGuard at 800-206-9884 for further details on additional incentives. Register online at Enviroguard.com to complete warranty registration and receive warranty extensions for annual inspections and viewing online the installation care and maintenance course. Warranty credits apply for companies who provide annual visual inspections during battery maintenance routines. See or Annual Site Inspection checklist for the entire battery room to ensure compliance.
What is the "shelf life" of the absorbent and neutralizing pillow?
EnviroGuard's unique absorbent and neutralizing material is blended with ingredients that have an extended shelf life of approximately 10 to 15 years provided battery room conditions are within specifications. To date, our materials have proven to be very effective and are exceeding 15 years.
Can I send Non-Contaminated un-used ,end of life or damaged pillows back to EnviroGuard?
Yes! EnviroGuard has developed a Pillow Recycling and Buy-Back Program for Non-Contaminated pillows. The process is very simple. A simple Material Inspection & Evaluation Form needs to be completed along with a Non-Contaminated Profile. These documents are sent directly to [email protected] for approval and a RMA number is issued for the return. Customers will need to purchase the approved Recycling-Buy Back Boxes and liners that include pre-paid freight back to one of EnviroGuard's Recycling locations. Contact EnviroGuard at 800-206-9884 for more details or questions.
Can I receive a credit for pillow replacements and or recycling?
Yes! EnviroGuard has developed a Pillow Recycling and Buy-Back Program. For Pillow Replacements: an instant prorated credit is issued on the replacement pillows purchased based on the life of the pillows being recycled. For Recycling Only: a material Credit is issued for future orders and is also prorated based on the life of the pillow. Contact EnviroGuard at 800-206-9884 for more details or questions.
How do you properly dispose of Pillows and Soc's that have been in contact with sulfuric acid?
Statements by individuals or companies indicating neutralized Pillows and Soc's can be disposed of in the trash are false! In many cases, the "Authorities Having Jurisdiction" (AHJ's) will allow various types of recycling and disposal methods. Call 800-206-9884 for assistance. Absorbent Pillows and Soc's that come in contact with sulfuric acid and other foreign substances must be first be tested and profiled for them to be properly disposed in accordance with Local, State and Federal laws. EnviroGuard and its partners offer programs that will insure that the testing, profiling, recycling (if applicable) and disposal are completed in a fast and effective manner compliant with all Federal, State and Local regulations. Contact EnviroGuard at 800-206-9884 for details.
How do you order replacement Pillows and Soc's?
Simply call EnviroGuard at 800-206-9884 and we will refer you to the nearest EnviroGuard channel partner in your area. EnviroGuard provides replacement pillow services nationally through our network of sales channel partners and their service groups often at reduce pricing based on your location.